Common Troubleshooting

Product Questions

1. What is the pickleball paddle made of?

Please check the product information online (online store or amazon) to know. Or you can ask the live agent online.

2. How can i know if the racket is USAPA approved?

Please search your paddle model on the USAPA official website:

3. What is this balls made of?


4. What color are the indoor/outdoor balls?

Orange balls are indoor balls and yellow balls are outdoor balls.

Product Issues

1. If the handle is loose, what should I do?

Please go to Contact Us to send the message and wait for reply.

2. What should I do when I notice a stain or blemish on the product when I use it for the first time?

Exchange or refund can be requested if within 30 days of purchase. Just go to Contact Us to leave the message and wait for reply. Product above includes racket, racket bag, ball.

Shipping & Refund

1. What to do if a product is lost in shipping?

Please go to Contact Us to send a message and wait for reply (normally will ship a new one).

2. How do I make a return?

If you want to request a return, please go to the Contact Us to send the message and

follow the reply. For more information, please check the Return & Refund Policy.